April 23, 2018, Monday
4:00 P.M. to 5:00 P.M.
One of the greatest shortcomings of management development and supervisory training programs is the absence of any tools to measure their effectiveness. To be sure, the instructor can (and often does) pass out an evaluation sheet that asks what the participants liked most, least, and so on. However, such questions are not able to gauge the impact of training (indeed, they may be little more than a popularity rating).