CONDUCTING NEEDS PERFORMANCE ANALYSIS
April 9, 2018 / Monday
4:00 P.M. to 5:00 P.M.
The behavior (performance) of people at work is influenced by many factors. Some are internal to an individual and can be taught. We refer to knowledge, attitudes, and skill, or KAS. Others are external to the individual and include such things as: the organization's culture, norms, and climate ... the expectation of one’s manager, peers, subordinates, customers ... the equipment, procedures, forms, and systems used at work.