Program Title

Driving Culture of Service Excellence

 

Date

March 7, 2019 (Thursday)

Time

9:00 A.M. to 5:00 P.M.

Venue

AIM Conference Center Manila, Makati City

 
Participants
 will be able to: 
  1. Adopt a mindset of customer service excellence as a business strategy
  2. Identify  approaches in implementing customer service programs
  3. Ensure employees understand the value of keeping the customer and how they can contribute to the process.
  4. Identify organizational issues  that help or hinder in delivering customer  service
  5. Establish individual performance standards and skills to succeed in customer service
  6. Effectively lead employees thru empowerment in delivering exceptional service.
  7. Develop a service strategy plan.
Program Content
  1. Competitive advantage in business organizations.
  2. Scorecard metrics
  3. Speed customer service… Doing it Fast Doing it Right Doing it Now
  4. Using positive psychology towards  customer service skills
  5. Using and identifying competencies that drive teamwork in customer service
  6. Leader qualities that impact service  leadership
Participants will receive:
 
1. Participant Course book
2. Certificate of Attendance
 
Course Investment
 

Php 6, 500 +12%EVAT (per person, if payment received a week before scheduled date.)
Php 7, 500 +12%EVAT (per person, if payment received on site)
Php 8, 500 +12%EVAT (per person, if payment received after the training schedule)
With Lunch and Snacks
 
DEADLINE OF REGISTRATION IS A WEEK BEFORE SCHEDULED DATE
 


Cancellation Policy:
OMDS, Inc. reserves the right to cancel an event due to low enrollment or other circumstances which would make the event non-viable, registrants will be offered a full refund.

 

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