A Behavior-Based Interview Approach
Course Description:
The best predictor of the future performance is past performance in similar situations. This program aims to provide participants a selection interviewing system in order to select qulified new hires that are well suited for the positions the organization requires. This workshop teaches participants to identify key competencies and build those competencies into their hiring and selection process in order to achieve the strategic focus of hiring the best and predicting the productive performance
Personnel Testing Administration and Interpretation and Communication of Test Results
Course Description:
This program aims to uncover what selection interviewing cannot do. It provides the participants the basics in personnel testing using the nine step framework or model in installing a personnel-testing program in the company. It covers identifying job requirements vis a vis personnel tests, its administration, scoring and basics in interpreting and communicating tests results. Participants will have the opportunity to evaluate and consider traditional and contemporary testing instruments available in the market today.
Course Description:
Running 5 minutes or less, each online MicroLearning course focuses on a single "chunk" of information that employees need to work safely.

Accessible from any type of device, the courses are ideally suited for smartphones, letting employees choose when they can fit the training into their daily schedules... from wherever they happen to be. And it keeps safety information fresh and at the front of workers' minds.

MicroLearning is just what employers need to make their training program leaner, more agile and cost-effective.

Course Description:
Building a culture of service excellence within your business requires both individual and coordinated effort from every echelon in the corporate structure from sales associates, to quality control and management.

Our innovative online certification courses are designed to cultivate a general standard of exemplary service by empowering each employee with the tools needed for consistent success in their daily interactions.

These sessions are available either as complete certification programs or individually, so you can address your business’ specific needs in customer service.