What we do
Strategic planning is a process and thus has inputs, activities, outputs and outcomes.
This process, like all processes, has constraints. It may be formal or informal and is
typically iterative, with feedback loops throughout the process. Some elements of the
process may be continuous and others may be executed as discrete projects w/ a definitive
start and end during a period. Strategic planning provides inputs for strategic thinking,
which guides the actual strategy formation. The end result is the organization's strategy,
including a diagnosis of the environment and competitive situation, a guiding policy on
what the organization intends to accomplish, and key initiatives or action plans for
achieving the guiding policy.
Formulation of competitive strategy includes consideration of four key elements:
1. Company strengths and weaknesses;
2. Personal values of the key implementers (i.e., management and the board);
3. Industry opportunities and threats; and
4. Broader societal expectations.
The first two elements relate to factors internal to the company (i.e., the internal
environment), while the latter two relate to factors external to the company (i.e.,
the external environment).These elements are considered throughout the strategic
Data is gathered from a variety of sources, such as interviews with key executives,
review of publicly available documents on the competition or market, primary research
(e.g., visiting or observing competitor places of business or comparing prices),
industry studies, etc. This may be part of a competitive intelligence program. Inputs
are gathered to help support an understanding of the competitive environment and its
opportunities and risks. Other inputs include an understanding of the values of key
stakeholders, such as the board, shareholders, and senior management. These values
may be captured in an organization's vision and mission statements.
The essence of formulating competitive strategy is relating a company to its environment.
Strategic planning activities include meetings and other communication among the
organization's leaders and personnel to develop a common understanding regarding the
competitive environment and what the organization's response to that environment (its
strategy) should be. A variety of strategic planning tools (described in the section
below) may be completed as part of strategic planning activities.
The organization's leaders may have a series of questions they want answered in
formulating the strategy and gathering inputs, such as:
• What is the organization's business or interest?
• What is considered "value" to the customer or constituency?
• Which products and services should be included or excluded from the portfolio
• What is the geographic scope of the organization?
• What differentiates the organization from its competitors in the eyes of customers
and other stakeholders?
• Which skills and resources should be developed within the organization?
The output of strategic planning includes documentation and communication describing
the organization's strategy and how it should be implemented, sometimes referred to
as the strategic plan. The strategy may include a diagnosis of the competitive
situation, a guiding policy for achieving the organization's goals, and specific
action plans to be implemented. A strategic plan may cover multiple years and be
The organization may use a variety of methods of measuring and monitoring progress
towards the objectives and measures established, such as a balanced scorecard or
strategy map. Companies may also plan their financial statements (i.e., balance sheets,
income statements, and cash flows) for several years when developing their strategic
plan, as part of the goal setting activity. The term operational budget is often used
to describe the expected financial performance of an organization for the upcoming year.
Capital budgets very often form the backbone of a strategic plan, especially as it
increasingly relates to Information and Communications Technology (ICT).
Whilst the planning process produces outputs, as described above, strategy implementation
or execution of the strategic plan produces Outcomes. These outcomes will invariably
differ from the strategic goals. How close they are to the strategic goals and vision
will determine the success or failure of the strategic plan. There will also arise
unintended Outcomes, which need to be attended to and understood for strategy
development and execution to be a true learning process.