MANAGERIAL ASSESSMENT OF PROFICIENCY
The World’s Most Effective Way to Improve Managerial  Proficiency and Performance 
Join over 100,000 managers in taking the world's most comprehensive and effective test of managerial proficiency.
 
The Secret to Managerial  Success...
Take the assessment. Interpret  the results. Plan a course of action. Implement  training.
 
What Can MAP Do for Me?
 
The Managerial Assessment of Proficiency video shows a series of role-playing scenarios, followed by a series of questions asked of the managers who are watching. The participants then receive a profile showing them a non-judgmental ranking of how they compare to a database of normative scores developed from over 100,000 other managers who have completed the program.
 
The MAP Assessment...
  • Provides real life case studies and examples which improve speed and accuracy of learning
  • Elicits faster mastery of core competencies and increased job performance
  • Motivates managers with Individual Development Action Plans
  • Provides valuable insights on management, personal, and communication style
  • Has already increased the motivation and output performance of over 100,000 managers!
 
 
Based on the results, specific action plans are put in place to help the manager achieve mastery in each of the 12 areas of managerial competency. Combined with the Managing to EXCEL Video-Based Competency Training, the Managerial Assessment of Proficiency (MAP) delivers consistent results to improve managerial skills.
 
Learn more about the MAP/Managing to EXCEL Management Development System .
 
 
 
 
Sharpening Your Training Competencies
(A Competency-Based Approach for New and Seasoned Trainers) 

PART ONE: TRAINER’S ASSESSMENT OF PROFICIENCY (TAP)
Video driven competency based program to assess 12 key instructional skills, identify needs and opportunities, and form Individual Development Plans for Instructors and course designers.
 
WHY TAP?
Other than evaluation sheets that participants turn in at the end of a training session, most instructors get very little feedback on how they are doing and where they can improve. But their growth and development depend on more than the reactions of their learners. Professional expertise and established standards or classroom performance should be applied.
 
That’s why TAP was created. It measures an instructor’s relative strengths on 12 key skills, generating a Proficiency Profile that pinpoints developmental needs and defines the competencies that are critical to effective delivery of training.
 
THE 12 COMPETENCIES
  • Assessing Needs and Entering Behavior
  • Analyzing participants and Situations
  • Applying Classroom Facilitation Skills
  • Maintaining Adult Relationships (not Parent-Child)
  • Managing Classroom Time Effectively
  • Setting Objectives and Terminal Behavior
  • Forming Questions and Probes Effectively
  • Giving Feedback and Reinforcement
  • Getting All Learners to Participate
  • Displaying Good Flow, Logic, and Organization
  • Eliciting Relevant Responses and Testing
PART TWO: MODELS FOR TRAINERS
• STARTING CLASS: THE FIRST HOUR deals with nervousness, introductions, icebreakers, objectives, and facilities checklist (22 items).
 
• YOUR ROLE AS FACILITATOR deals with how adults learn, participative, uses of subgroups, and adult relationships (28 guidelines).
 
• TWELVE SKILLS EVERY INSTRUCTOR NEEDS: covers the S-R-F chain, using subgroups, 3-stage instruction model, learning behavior, use of questions, andragogy vs. pedagogy, text vs. lecture, lesson planning, time management, transfer and evaluation of training.
 
CONSULTING SKILLS WORKSHOP™
For Internal Consultants
Customer Focus… Partnering… Quality…Responding to Changing Markets… Taking Advantage of Technology… Continuous Improvement…Teamwork
Many people today have the technical skills and knowledge needed to perform as consultants. They might even have extensive experience in their particular field, such as human resource development, information technology, finance, marketing, etc. Often however, they have not yet developed the additional set of skills, called consulting skills that enable them to function most effectively in dealing with their clients within their organization.
 
In this workshop the participants will be able to:
 
- Use systematic consulting processes in performing as an internal consultant.
 
- Build credibility and maintain a strong client relationship throughout the consulting/helping 
 
Course Content
 
  •  Introduction
  •  General Consulting Concepts
  •  Contracting with Client
  •  Collecting and Analyzing Data
  •  Feeding Back Organizational Data
  •  Implementing Change
  •  Evaluating the Consulting Project
  •  Ending /Extending Contract
 

Ethical Type Indicator 
Workshop
 
 
 
Foster a healthier climate, happier customers,
and steer clear of costly violations!
 
 
 
 
 
 
 
 
The Ethical Type Indicator workshop for leaders                   Participants will receive:
addresses the problems of ethical principles or        
organization policies that are often far too general                - Ethical Type Indicator Profile
to provide meaningful guidance. By using experiential            - Participant Course Book
learning and practice to review their own ethical                  - Certificate of Participation
decision making patterns, individual managers learn
to categorize those decisions within a specific
ethics framework.  
 
 
This ethical process makes it possible for managers to
explore and understand different ethical foundations
while being able to objectively assess the strengths
and weaknesses of their own ethical decision making
pattern. This workshop will teach participant to:
 
Their primary ethical decision making preference.
 
 
To take a more reasoned approach to ethical
dilemmas in the future.

 
To use specific steps to consider, confront, and
resolve ethical dilemmas

 

Dealing with Conflict
Workshop
 
 
 
According to one recent study work place conflict costs. According to the Washington Business Journal, “Managers spend 25% - 40% of their time dealing with interpersonal conflict.”Other studies show thatover 65% of all productivity loss can be directly attributed interpersonal conflict in the workplace.
 
Whether you are a manger or a trainer, nothing is more important to the organization than your efforts to increase productivity and performance.The Dealing with Conflict workshop can help increase productivity by dealing with the root cause of most productivity loss.
 
 
 
                                                                              Each participant will receive:
Conflict is everywhere in your organization and it is 
sapping your company’s productivity. The Dealing with           - Dealing with Conflict Profile
Conflict Workshop can help you decrease conflict and             - Participant Coursebook
increase performance.                                                          - Certificate of Participation
 
 
The Dealing with Conflict workshop uses experiential
 learning and practice to teach managers and supervisors
how to efficiently resolve conflict - the single most time consuming and debilitating cause of productivity losses in organizations. This workshop manager will learn:
 
Learn to work collaboratively to solve conflict issues
in ways that recognize the interests of all proponets
while keeping the focus on performance.
 
Learn how and when to use one of five conflict resolution
strategies including complete, compromise, accomodate 
 collaorate and avoid.
Recruitment Selection and
Employment Systems
Target Participants: HR/OD Managers, and Senior HR Staff; Human, Technical HR Assistants, Recruitment Staff Administrative Officers
 
Objectives: At the end of the program, the participants will develop those competencies critical in the acquisition of human resources in organizations. Specifically, they will be able to:
 
1. Identify various recruitment sourcing strategies/ approaches.
 
2. Establish appropriate use of selection interviewing, personnel testing and evaluation, and other selection methods.
 
3. Ensure the smooth transition of job applicants from application to employment vis-à-vis workplace expectations.
 
Participants will receive:
  1. Participant Course book
  2. Certificate of Attendance
 
Course Outline
  • Recruiting the Workforce of the Future
  • Strategic Recruitment
  • Strategy and Policies in Hiring
  • Screening and Evaluation Methods
  • Reviewing Résumés and Applications
  • Assessing Job Applicants
  • Personnel & Psychological Testing
  • Competency Based Interviewing
  • Conducting Reference Checks
  • Decision Making and Job Offers
  • Employee Documentation, Orientation and Training
 Strategic Leadership Workshop
“A leader is one who knows the way, shows the way, and goes the way.” — John C. Maxwell.
 
 
In order to achieve the highest levels of leadership, employees need to have a strategy that they can call on, so that each opportunity for leadership is met with a consistent and optimal response that takes into account the needs of those being led, no just the leader’s habits.
 
This workshop contains the keys to unlocking the potential leader in everyone by providing proven leadership skills that every supervisor and manager needs to have in order to become a productive and engaging leader.
 
Based on the concepts that no one leadership style fits everyone, the Strategic Leadership Workshop uses the same four-quadrant leadership model commercialized by Situational Leadership™ but in a simpler and easier to use format, and with greater flexibility.
 
  • The simple four-quadrant assessment is easy to understand and enables supervisors to act decisively with performance issues, which will increase profit.
  • Learn about the “Coaching” technique that is considered one of the most flexible and motivational supervision strategies in use today.
  • Standardize how supervisors and managers lead, while giving them the tools they need to excel.
  • Help supervisors move away from “position power” and learn to lead with passion and purposed communication instead.
What participants will learn:
  • Leadership Style Selection • Coaching & Counseling  
  • Empathic Problem Solving • Delegation Strategies            
  • Performance Feedback • Situational Flexibility
    • Increased Productivity
 
Too often, leaders will rely on what comes naturally to them. When that occurs you have leadership that is dictated by the desire of the leader, and not of those being led — which is hardly “leadership” at all. The Strategic Leadership Workshop is the perfect launch point for improvement!
 
COURSE OUTLINE:
Module One: Introduction to The Strategic Leadership Workshop
Module Two: Creating the Climate for High Performance
Module Three: Understanding Strategic Leadership
Module Four: The Instruct Strategy
Module Five: The Coach Strategy

Module Six: The Relate Strategy
Module Seven: The Delegate Strategy
Module Eight: Applying Strategic Leadership

 
TRAINING APPROACHES:
This course is based on adult learning principles. Adults learn best when they actively participate and the training is related to real life examples. To this end, a variety of training approaches is used in this workshop, including: participative lecture, large and small-group discussions, structured group and individual exercises, paired share, demonstration, and self-assessment instrument.
 
 
 
TEAM BUILDING SKILLS
 
 
At the end of the program, the participants:
  • Assessed themselves of their leadership styles that impact on their team members
  • Identified those issues and corresponding strategies that impact team development  and developed action plans to implement effective leadership styles towards developing team performance.
 
Target Participants:
 
This program will benefit Team Leaders, Supervisors Managers and HR/OD Practitioners in managing team dynamics and develop their leadership effectiveness in leading others in teams or direct subordinates.
 
Course Content
 
  • Leadership and Team Building Issues
  • Team Stages and Its Development
  • Strategies to Fastrack Synergy
  • Dealing Effectively with Team Dynamics
  • Resolving Conflict in the Workplace
  • Group Problem Solving and Decision Making
  • Effective Communication Response Styles
  • Effective Personal Styles
  • Leadership Effectiveness Styles
  • Administering Personnel Policies and Procedures
  • Disciplining and Counseling
  • Motivating Employees
 
Each participant will receive: 
  • Participant Course book
  • Certificate of Participation
 
*Participant will need to accomplish the pre-work before the workshop*
 
 
 
 
This workshop is also available for in-house conduct
 
Cancellation Policy: OMDS, Inc. reserves the right to cancel an event due to low enrollment or other circumstances which would make the event non-viable, registrants will be offered a full refund. 


 

Service Leadership
Workshop
 
Training for Managers, Executives, and Leaders
 
 
 Objectives:
 
Participants are immersed into the thinking process of Service
Leadership fromwhich they acquire the holistic skills needed in
building a long-term relationship with committed customers, rather
than managing the usual operational focus on short term customer
satisfaction.
 
Designed especially for managers and executives, this program demonstrates how to build and maintain a superior service culture throughout an organization. Service Leadership presents proven strategies and techniques for motivating employees and leading them in the new service economy.
 
 
10 Proven Comptencies for Improving Service                   See why companies like:

  • Making a commitment to service                                                                - AT&T
  • Turning mistakes into service opportunities                                             - Cellular One 
  • Continuous improvement                                                                             - Disney
  • Listening to and acting on new ideas                                                         - Kodak
  • Facilitating the Changing Role of Management                                        - Glaxo
  • Defining the playing field                                                                               - Honda
  • Giving employees autonomy                                                                        - Whirlpool
  • Measuring service performance                                                                   - XEROX
  • Holding everyone accountable                                                         have made these fundamentals a  
  • Celebrating sustained performance                                                key part of their service quality                                                                                                                         improvent strategies
Each participant will receive:                

 
 - Participant Workbook
 - Certificate of Participation
 
 
 
*Participant will need to accomplish the pre-work before the workshop*
 This workshop is also available for in-house conduct
Strategic Planning For Facilitators
 
Objectives:
As a result of participating in this workshop, participants will be able to have acquired the foundational concepts on how to conduct and facilitate strategic planning. Specifically;
  • Identify the common components of a strategic plan
  • Establish the role of strategic planning in the long-term success for any organization
  • Identify how strategic planning differs from other forms of organizational planning
  • Develop strategic-thinking skills
  • Work through the key stages of the strategic-planning process:
  • Identify methods for involving stakeholders in strategy formulation and implementation
  • Identify common obstacles and how overcome them
*Participant will need to accomplish the pre-work before the workshop*
This workshop is also available for in-house conduct
 
Each participant will receive: 
  • Participant Course book
  • Certificate of Participation
Course Outline
  • Ensuring Organizational Success
  • Goal Setting
  • Perceptions of Strategic Planning
  • Definition and Key Components of Strategic Planning
  • Purpose and Goals of Strategic Planning
  • Value of Strategic Thinking
  • Levels of Planning in Organizations
  • An Integrated Model for Strategic Planning
  • Stages of Strategic Plan Development
  • Involving Stakeholders in the Strategic-Planning Process
  • Organizational Strengths to Support & Sustain Strategic-Plan Implementation
  • Integration & Conclusion
Supervisory Effectiveness Program
… a two-day workshop designed for supervisors, potential supervisors, foremen and team leaders, who need to acquire fundamental knowledge and leadership competence and develop their functional role towards enhancing effectiveness and productivity with the people they supervise.
 
COURSE CONTENT
 
  1. Role of the Supervisor
  2. Overview of the Management Function
  3. The Management Work and Technical Work
  4. Challenges for the Supervisor
  5. Planning, Scheduling & Controlling Work
  6. Identifying and Solving Problems
  7. Appraising People and Performance
  8. Disciplining/ Counseling Employees
  9. Developing Interpersonal Effectiveness
  10. Effective Leadership Styles
  11. Developing Teamwork towards Productivity
*Participant will need to accomplish the pre-work before the workshop*
 
 
 
.
Psychological Type Indicator Workshop
 
 
 
Excellence, Competence, Natural Ability—these are the qualities we look for, and expect, in leaders. The Psychological Type Indicator tells business people what their inherent preferences are, using the same world renowned classification system as the Myers-Briggs Type assessment.
 
 
 
OVERVIEW
 
This trainer-led workshop uses experiential learning and practice to teach leaders how the four primary Jungian personality characteristics interact together to create 16 personality types that exhibit consistent patterns of thinking, decision making, communicating, priority setting, career choices, and how they deal with conflict and stress.
 
Participants who take this workshop will:
 
  1. Understand the 16 different personality types and their own dominant behavior type.
  1. Learn the psychological underpinnings of problem areas they may have experienced. This new perspective can unlock new solutions.
  1. Gain insight into “style” areas they may have been neglected.
  1. Gain a new understanding of how and why they react in certain ways under stress, providing them with new ways to act with more control and poise.
This workshop uses the Psychological Type Indicator Assessment to identify participants’ type profiles in order to teach leaders to understand the behavior patterns of others and understand their own tendencies with greater clarity.
 
Participants of all kinds can review their development goals with a new perspective and be better prepared to deal with the negative and positive consequences of their personality.
 
Participants receive their own PTI type booklet which outlines the implications for their type in communicating with others, working in teams, conflict resolution, time management, and career choices.
 
 
 
 *Participant will need to accomplish the pre-work before the workshop*
 
 

Emotional Intelligence
Style Workshop
 
 
 
Emotional Intelligence is the critical factor that sets high performers apart from their average counterparts. While IQ and Personality are fundamentally fixed measures, Emotional Intelligence (EI) can be learned and improved. No organization can afford to overlook this source for significant performance improvement.
 
This trainer-led workshop for managers and supervisors teaches the special advantages of using a wider range of emotional intelligence styles in managing others, working with teams, customer service, and project management. Virtually any work-related area that involves interaction with others can benefit from improved EI. Learning Emotional Intelligence starts by understanding different emotional intelligence styles and the work-related areas where those styles deploy most effectively.
 
 
This workshop will:
  1. Keep direct reports motivated with better conflict resolution techniques and by empathizing with others’ perspectives.
  2. Show where it is imperative to focus on facts and methods with poise while including the ideas, and understanding the feelings of others.
  3. Illustrate the value of the big picture to influence others and use this view to consider novel solutions and options.
  4. Teach the action-oriented individual to appropriately delay judgment or a decision in order to take a considered approach to several alternatives.
This workshop uses the Emotional Intelligence Style Profile assessment to identify participants’ style preferences and identify their Emotional Intelligence strengths, blind spots, and development opportunities.
 
*Participant will need to accomplish the pre-work before the workshop*
 
ISSUE AND DATE
Change Management
Effectiveness Workshop
 
If you’re standing still, you’re losing ground.
Change is now the current state of affairs in business. Whether the change is mission level, strategic, operational, technological, or attitudinal, it’s always happening and this requires that managers be skilled as change leaders so their groups can nimbly negotiate a constantly shifting landscape.
 
OVERVIEW
 
The Change Management Effectiveness workshop enables to empower supervisors and managers to be effective change leaders. Experiential learning and practice are used to teach how to lead change by using seven change management competencies.
 
Participants learn to:
  1. Establish a work culture that embraces new methods and change without fear.
  2. Reduce resistance to change in themselves and others.
  3. Communicate effectively and involve others to mobilize support for changes.
  4. Re-orient others’ attitudes toward innovation and change.

Emotional Intelligence
Style Workshop
 
 
 
Emotional Intelligence is the critical factor that sets high performers apart from their average counterparts. While IQ and Personality are fundamentally fixed measures, Emotional Intelligence (EI) can be learned and improved. No organization can afford to overlook this source for significant performance improvement.
 
This trainer-led workshop for managers and supervisors teaches the special advantages of using a wider range of emotional intelligence styles in managing others, working with teams, customer service, and project management. Virtually any work-related area that involves interaction with others can benefit from improved EI. Learning Emotional Intelligence starts by understanding different emotional intelligence styles and the work-related areas where those styles deploy most effectively.
 
 
This workshop will:
  1. Keep direct reports motivated with better conflict resolution techniques and by empathizing with others’ perspectives.
  2. Show where it is imperative to focus on facts and methods with poise while including the ideas, and understanding the feelings of others.
  3. Illustrate the value of the big picture to influence others and use this view to consider novel solutions and options.
  4. Teach the action-oriented individual to appropriately delay judgment or a decision in order to take a considered approach to several alternatives.
This workshop uses the Emotional Intelligence Style Profile assessment to identify participants’ style preferences and identify their Emotional Intelligence strengths, blind spots, and development opportunities.
 
*Participant will need to accomplish the pre-work before the workshop*
 

Leadership Effectiveness 
Workshop
 
“A leader takes people where they want to go. A great leader takes people where they don’t necessarily want to go but ought to be.”
– Rosalynn Carter
 
 
 
Leadership is often confused with position, status, charisma, or fame. However, 60 years of research has proven time and again that effective leadership is based on a set of behaviors and competencies that can be learned, practiced, and mastered.
 
This practical view of leadership is central to the Leadership Effectiveness workshop which uses experiential learning and practice to develop eight critical leadership competencies.
 
With this workshop, participants will be able to:
 
  1. Establish personal benchmarks for using leadership best practices.
  2. Use communication skills, drive, and directional clarity to inspire and get results from their work units.
  3. Think contextually and assimilate information from wide-ranging sources to develop competitive advantage through innovative strategies.
  4. Use emotional intelligence and creativity to enable others and lead change.
 
This workshop uses the Leadership Effectiveness Profile to identify participants’ strengths, blind spots, and development opportunities from among eight leadership effectiveness competencies.
 
 
 
 
HELPING SKILLS
FOR 
HR/OD CONSULTANTS

Course Content
  • Introduction
  • General Consulting Concepts
  • Contracting with Client
  • Collecting and Analyzing Data
  • Feeding Back Organizational Data
  • Implementing Change
  • Evaluating the Consulting Project
  • Ending /Extending Contracts
See resource person's profile
In this workshop the participants will be able to:
 
- Use systematic consulting processes in performing as an internal consultant.
 
- Build credibility and maintain a strong client relationship throughout the consulting/helping process.
 
Customer Focus…Partnering…Quality…Responding to Changing Markets… Taking Advantage of Technology…Continuous Improvement…Teamwork
These are some of the strategies organizations are embracing in order to successfully compete in today’s business environment. And they are turning to consultants, both internal and external, to help guide them in the selection and implementation of strategies specific to their business requirements.
 
The nature of staff support is also changing. In the past staff members operated as experts and advisers, telling organizational leaders what they should and should not do in running their organizations. Today’s fast moving competitive environment requires staff members to assume a different role, that of an internal consultant who partners with clients to help them achieve organizational goals. This workshop provides fundamental consulting skills to enable people to function effectively as internal consultants.
 
Many people today have the technical skills and knowledge needed to perform as consultants. They might even have extensive experience in their particular field, such as human resource development, information technology, finance, marketing, etc. Often however, they have not yet developed the additional set of skills, called, consulting skills, that enable them to function most effectively in dealing with their clients within their organization.
 
DISC Workshop
Using DISC to Improve Communication, Teamwork, and Motivation
 
Target Participants: Teams of any sort, sales representatives, customer service representatives, and managers will all benefit from this DISC Workshop. Leaders who want to motivate their people more effective will also profit from it.
 
DISC Workshop Objectives:
Participants will be able to:
  1. Understand their personal behavioral style and how it affects the way they prefer to relate, communicate, motivate, and work with others.
  2. Recognize, understand, and appreciate other people’s behavioral styles.
  3. Adapt their behavior to improve their interactions with colleagues, clients, and customers—even with people they previously avoided or called “difficult.”
  4. Work more effectively in teams or groups, using people’s differences as an asset, not a source of conflict.
  5. Motivate people by understanding what they want and value.

This workshop involves people in a highly interactive process of self-discovery and insight. People recognize themselves and others as the behavioral patterns are described. And they discover a way of talking about differences in a positive, non-judgmental way.
 
During the workshop, participants learn more about their own patterns. They recognize and explore ways they prefer to act, relate, work, socialize, and deal with change, as well as the ways they prefer to be approached, consulted, and involved in a group process.
 
Participants then learn how to recognize other people’s patterns, their strengths and limitations, and how to work more effectively with them.
 
By the end of the workshop participants have a clearer understanding of how they can reduce conflict and miscommunication, build rapport and cooperation, work on teams more efficiently, cope with change more positively, and profit from working with people they used to avoid.
 
 
*Participant will need to accomplish the pre-work before the workshop*
 
This workshop is also available for in-house conduct